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Data Deletion Instructions

Last updated:

Controller
Goat Are Us (Goat)
CNPJ (Brazilian company ID)
20.500.865/0001-24
Data Protection Officer (DPO)
Felipe Lemos — privacidade@goatareus.com
Contact
Rua Jacinto Favoreto, 580 — São Carlos, SP, Brasil — CEP 13560-515 · contato@goatareus.com

This document is a translation of the Portuguese original. In case of any discrepancy between versions, the Portuguese version prevails.

1. How to request deletion

Send an email to privacidade@goatareus.com with the subject “Data deletion” and provide:

  • your name;
  • the phone number and/or email you used with Goat or with the company that served you;
  • if applicable, the name of the Goat client company you interacted with.

We may ask for confirmation to make sure the request is yours. If your data was processed on behalf of a client company, we notify that company, as the controller, and delete the data according to its instructions and the law.

2. If you connected Facebook or Instagram

  1. On Facebook, open Settings & privacy → Settings → Apps and websites (on Instagram: Settings → Apps and websites).
  2. Find the Goat app and click Remove. This ends Goat’s access to your pages, messages and ad accounts.
  3. To also delete data already received, send the request from item 1.

Client companies can also disconnect pages and ad accounts within the Goat platform, under Settings.

3. If you connected a Google account

  1. Go to myaccount.google.com/permissions.
  2. Select Goat and click Remove access. This ends access to Google Ads and Google Calendar.
  3. To also delete data already received, send the request from item 1.

4. Text messages (SMS)

Replying STOP to any SMS stops delivery immediately. This does not delete your record; to request deletion, follow item 1.

5. What is deleted and how long it takes

  • We delete: contact data, messages, call records and recordings, synced calendar events, access tokens and other personal data linked to you.
  • We retain, for the legal period: access logs required under Brazil’s Marco Civil da Internet (6 months), tax and contractual documents, the record that you asked not to receive SMS (so the message is not sent again), and data necessary for defense in legal proceedings.
  • Timeline: we confirm receipt within 5 business days and complete deletion within 15 days. Backup copies are overwritten in the normal backup cycle, within 30 days.

You will receive an email confirmation once deletion is complete.